Frequently asked questions

A daily check-in app. At the times you choose, you get a notification and tap "All fine". If you don't confirm within your grace period, the people you trust are alerted: with an alarm in their AllFine.AI app, and by email if you've set up email alerts.

Install the app and create an account with your email address, Apple or Google. Subscribe, then set your check-in time and grace period in Settings.

Finally, add someone to alert: share your invite code with a caretaker, or add an email address under Email alerts.

No. Check-in requests arrive as notifications even when the app is closed, and after your phone restarts. Just allow notifications when the app asks.

The person checking in needs a smartphone or tablet with the app, because that is where the reminders arrive. They can also confirm in a web browser at app.allfine.ai, but reminders only arrive in the app.

Between 1 and 6 times a day, at times you choose.

It is how long we wait after a check-in request before alerting anyone. You can set anything from 1 minute to 24 hours; the default is 2 hours. Unless it is very short, you get reminders while it runs.

During your night-time quiet hours, a missed check-in does not raise an alarm straight away. You get gentle reminders first, and the alarm only goes out after your night ends.

Open the app and tap "All fine". Your caretakers get an "All clear" at once, and email contacts who were already alerted get a follow-up email.

No. A check-in can be confirmed once its time has come. If you will be busy then, move the time or pause your check-ins.

Use "Pause check-ins": for a day, a week, or until you resume. While paused there are no check-ins and no alarms, and the Digital Inheritance countdown stops too. A timed pause ends by itself.

Your check-ins stay on the time zone saved in your settings; daylight-saving changes are handled automatically. When you travel, open Settings → Daily check-in time once you arrive and tap "Use device timezone": your next check-in then follows the local time.

Your confirmation cannot reach us, so your caretakers may be alerted even though you are fine. If your phone has also stopped reaching us, their alarm says so and points to a likely technical cause.

If you know you will be offline, pause your check-ins first.

There are two ways:

• Caretaker: tap "Share invite code" and give them the code. They enter it in their own AllFine.AI app under "Enter invite code". The code is valid for 48 hours and works once.
• Email alerts: add their email address. They confirm it once by email and do not need the app.

A caretaker who receives alarms in the app needs the app and their own subscription. People you add under Email alerts need neither. You can also give a caretaker a year of AllFine.AI as a gift.

Up to 5 caretakers and up to 5 email addresses.

Only whether you checked in, and when you last did. They see no location, no messages and no other data.

Yes to both. If you only want to look out for others, turn off Self-watch in Settings and you will not get check-ins yourself.

With a loud "Check-in missed" alarm for every missed check-in, and an "All clear" once you confirm.

If your phone stops reaching us for several hours, they get an "App not reachable" notice, so a flat battery is not mistaken for an emergency.

In the caretaker settings, at any time. Either person can remove the link.

Please check:

• Notifications are allowed for AllFine.AI.
• Your phone is online and you are signed in.
• Android: do not use "Force stop" on the app, and exclude it from battery saving ("sleeping apps", "autostart").
• iPhone: allow AllFine.AI in each Focus mode.

• iPhone: the silent switch and Focus modes mute app sounds.
• Android: check-in and alarm sounds use your alarm volume, so make sure it is turned up.

Yes, under "Alert sounds": choose from 10 tones or spoken prompts, separately for your own check-ins and for alarms about others. On Android you can also set the volume.

It counts your latest unconfirmed check-in and warnings you have not seen yet. It clears when you confirm and open the app.

Yes. Sign in with the same account on your phone, your tablet and at app.allfine.ai. Check-ins arrive on all your devices, and confirming on one clears the others.

No. You stay signed in until you log out. Only a login you do not use for a whole year ends.

Tap "Forgot password?" on the login screen and we will email you a code to set a new one. If you signed up with Apple or Google, just sign in that way.

Not in the app. Please write to support@allfine.ai.

Install the app and sign in with the same account. Your settings, caretakers and history are kept. If your subscription does not show up, tap "Restore purchases".

19. You can change the language at any time in Settings, or on the login screen.

One plan with every feature included: about €1 a month, billed once a year. The App Store or Google Play shows the exact price in your currency.

No. The app is free to download and to sign up for, but check-ins and alerts need a subscription.

In your App Store or Google Play subscriptions; "Manage subscription" under Settings → User profile takes you there. Cancel at least 24 hours before it renews. You keep access until the end of the paid year.

Apple and Google handle all payments, so please request refunds from them.

Check-ins and alerts stop, so your caretakers will not be alerted if you miss one. If your subscription is not set to renew, we remind you before it ends.

No. Each account needs its own subscription, but you can give someone a year as a gift.

In Settings → User profile, tap "Purchase 1 year subscription gift" and enter the recipient's email address. They get it straight away if they already have an account, or as soon as they sign up with that address. There is no code to pass on, and the gift does not expire.

As long as the gift has not been claimed, you can correct the address up to 3 times. Open "Gifts you have given" and tap "Change address": in the app it is on the Settings → User profile → "Purchase 1 year subscription gift" screen, in the web app under Settings → User profile. The list also shows the status of each gift.

Someone has given you a year of AllFine.AI. If you already have an account with that email address, the year is already active. Otherwise, open the link in the email and create an account or sign in, or simply sign up in the app with that address. There is no code to enter.

No. Subscriptions and gifts are bought in the iPhone or Android app. Your subscription then also works at app.allfine.ai, where you can also see the gifts you have given.

• Your email address and display name.
• Your check-in times and results.
• The people you have linked, and the addresses under Email alerts.
• Your optional Digital Inheritance file, stored encrypted.

We store no location and do not use your camera or contacts. There are no ads, and we sell no data. All data is hosted in Germany.

Settings → User profile → Danger zone → Delete account. All your personal data is removed within 7 days.

Deleting your account does not cancel your App Store or Google Play subscription, so please cancel that separately.

You store one file (up to 1 MB, encrypted) and a recipient's email address. If you do not check in for your chosen number of days (1 to 365), the file is sent to them. You get a warning email a day before, and any check-in stops it.

No. It does not call emergency services and does not monitor your health. In an emergency, call your local emergency number immediately, such as 112 in Europe or 911 in the US.

Please do not. Delivery of notifications and emails depends on your phone, your network, Apple, Google and email providers, so we cannot guarantee it. Use AllFine.AI as an extra safety net.

Email support@allfine.ai. Make sure your inbox, and those of the people under Email alerts, accept mail from alarm@allfine.ai and support@allfine.ai.